Below are frequently asked questions regarding Location & Accommodations, Exhibiting, and Contact Information.

Location & Accommodations

Where is the conference being held?

CTC 2019 is being held at the New Orleans Ernest N. Morial Convention Center900 Convention Center Blvd., New Orleans, LA 70130. The exhibit hall is located in Hall B, Level 1.

When should I arrive/depart New Orleans?

Make plans to arrive in time to have your booth completely set-up by 5:00 p.m. on Tuesday, September 10 for the Opening Reception in the exhibit hall. CTC will hold a social event off site on Wednesday evening and all are invited. The hall closes Wednesday at 3:00 p.m. but we encourage you to attend the social.

Is there parking available at the convention center?

Parking information is available on the New Orleans Convention Center website. Contact the convention center directly with questions and rate information. CTC does not offer any special parking discounts.

How do I make hotel reservations for company staff?

The CTC Housing Bureau is now open. Attending exhibit staff must be registered before receiving hotel information (included in registration email confirmation). 


How do I register company staff who will be attending CTC?

Each booth receives four (4) complimentary exhibit staff badges, including access to education sessions and exhibit hall events-Tuesday reception & Wednesday lunch. For example, two (2) booths=eight (8) exhibit staff badges. The registration fee is complimentary unless you do not follow the instructions below.

Steps to Register Exhibit Staff

  • Don’t know user’s password or if record exists? Stop and email Stacey Smith for assistance
  • Each individual must log in as themselves. Do not enter a different name in badge field
  • Enter promo code: CAKE (first page of form) or you will be charged a non-refundable registration fee!
  • Ready? Register here.

What is the Exhibit Schedule?

Do I have to attend the Exhibit Hall Reception?

Yes! All exhibit staff should be in their booth and ready to go at 5:15 p.m. for the opening reception on Tuesday, September 10 from 5:30–7:30 p.m. This event provides attendees with a “sneak peak” of the exhibit hall. It’s also a great social setting for exhibitors to network with participants. CTC suggests not displaying your “giveaways” during the reception. You want everyone to come back to your booth Wednesday.

What is my booth number?

View the floor plan and booth assignments on the CTC Exhibitor Resources page.

What is included in my booth fee?

  • 10×10’ booth space
  • 8’ High Gray Back Drape
  • 3’ High Gray Side Drape
  • 7×44 Black & White Company Identification Sign
  • Wireless Internet
  • One complimentary Lead Retrieval Smartmobile app

There’s much more included in your CTC booth fees. Get the whole story on the exhibitor page.

What is NOT included in my booth fee?

Furniture, power, and a couple of other things as outlined on the CTC exhibitor booth fees section. Take advantage of the special discounted Furniture Package Freeman offers that includes a table, carpet, two chairs and a wastebasket. Refer to page 8 in the Freeman Service Kit Highlights PDF for information on the Discount Booth Package Deal.

Is the exhibit hall carpeted?

No, your exhibit area is not carpeted. Aisles will be carpeted in plum. Show management requires all exhibitors to cover their exhibit space — you must order carpet. Take advantage of the special discounted Furniture Package Freeman offers that includes a table, carpet, two chairs and a wastebasket. Refer to page 8 in the Freeman Service Kit Highlights PDF for information on the Discount Booth Package Deal.

What are the booth height restrictions?

  • In-line booths: No higher than 8’

  • Island booths: No higher than 20’—this includes any signs that will be hung above your booth.

Can I set-up my own booth?

Full-time company employees may set up their own booth without assistance from local labor. Any labor services that are required beyond what employees can provide, must be hired. Reference the Service Kit for additional labor information and order form.

Can I carry in my own booth?

Exhibitors may hand-carry their own materials into the exhibit hall. The use of dollies, flat trucks, or any other equipment is NOT permitted.

Can I serve food or beverages in my booth?

Yes, however, no outside food or beverage is allowed in the Convention Center. You must order food services through the convention center’s catering company. Catering information and order form is provided in the Service Kit.

How do I obtain internet, power, and audio visual services for my booth?

Wireless internet is provided in the exhibit hall  and included in booth fee. Should you require a fast, reliable connection, it is recommended you purchase, at your own expense, dedicated wired internet. The Service Kit includes order forms for internet, power, and audio visual services. There are also special links directly to these forms on the conference website.

How do I ship my booth to/from the show?

Reference the Freeman Kit Highlights PDF for detailed shipping information and dates. There are shipping forms included in your service kit. There will be a Freeman Service Desk located in the back of the exhibit hall should you have any questions or require assistance with your shipping arrangements on site.

Are there restrictions on the use of the Pre- and Post-Show Attendee List?

CTC Exhibitors will receive a complimentary Excel file of the pre- and post-show attendee lists. The pre-show attendee list will be sent to exhibitors two weeks before the show. The post-show final attendee list will be sent to exhibitors within four days of show closing. Each list can be used ONE TIME to market your company’s products and services to conference participants. Duplication or reselling of the mailing list is not permitted. The final attendee list can be used ONE TIME within 45 days of the show closing.

The attendee list will only include mailing information—phone, fax and e-mails will not be included. Each exhibiting company receives one complimentary Lead Retrieval Smartmobile app. This will assist exhibitors with capturing leads. When an attendee’s name badge is scanned, it will include complete contact information, including phone number, fax and e-mail address. Be sure to use your lead retrieval to get the most from CTC.

Where are the CTC Exhibitor Rules and Regulations?

Review CTC’s Rules and Regulations Rules and Regulations to ensure you are abiding by the show’s policies.

Contact Information

Who do I contact with questions?

  • Booth set-up, shipping, furniture, carpet: Freeman Exhibitor Services at (504) 731-6137
  • Internet: Convention center at (504) 582-3036
  • Food & Beverage: Convention center catering at (504) 67-7254
  • Lead Retrieval: American Tradeshow at (985) 809-0600 ext. #777
  • Audio Visual: On Services at (800) 967-2419

All other questions: Stacey Smith at or (757) 259-1816